Frequently Asked Questions

You’ve Got Questions? We’ve Got Answers!

We've put together answers to the questions we hear most from homeowners across Jackson, Michigan and the surrounding areas. If you're curious about our products, trying to figure out what's going on with your fireplace, or just want to know more about who we are and how we work, you'll find it all right here.

PRODUCT F.A.Q’s

  • We carry gas, wood-burning, electric, and pellet fireplaces, as well as stoves and inserts. We also stock mantels, surrounds, doors, and fireplace parts.

  • A fireplace insert is designed to fit inside an existing fireplace opening, improving efficiency and updating the look. A freestanding stove stands on its own and can be placed in a room without an existing fireplace, as long as proper venting is installed.

  • Yes. A gas insert is one of the most popular upgrades we offer. It fits directly into your existing wood-burning fireplace and converts it to a cleaner, more efficient gas unit.

  • We carry many of the top names in the industry including Heat & Glo, Kuma, Quadra-Fire, and more . Visit our showroom in Jackson, Michigan or give us a call to find out which brands and models are currently available.

  • Yes! Our showroom is located at 2418 W. Michigan Ave in Jackson, MI. We're open Monday through Friday 9am to 5pm and Saturday 8am to 12pm.

  • Yes. We stock a wide range of fireplace and chimney parts. If you're not sure what you need, our team can help you identify the right part for your unit.

  • We do. We carry fire tables and patio furniture for outdoor living spaces. We are proud retailers of O.W. Lee, a brand known for high quality and classic styles. Stop by the showroom or reach out to see what's currently in stock.

  • Yes, and it's one of the most common projects we do. A gas insert or conversion eliminates the need for firewood while improving heat output and efficiency. Our team can walk you through the options.

  • Yes. We carry mantels, surrounds, and doors as standalone products so you can update the look of your existing fireplace without replacing the whole unit. We have both custom and prefabricated options!

  • Sizing depends on the square footage of the room, ceiling height, insulation, and your heating goals. Our team will ask the right questions to help you find a unit that's properly sized for your home.

  • Absolutely. Electric fireplaces require no venting, making them an excellent choice for rooms where gas or wood fuel isn't practical. They're plug-in ready and come in a wide range of styles.

  • Pellet stoves are among the most efficient options available, with efficiency ratings often reaching 70 to 90 percent. Gas fireplaces are also highly efficient and convenient. The best choice depends on your home, your budget, and how you plan to use the unit.

SERVICE F.A.Q’s

  • We offer fireplace maintenance, fireplace repair, chimney cleaning, and chimney repair. We service all makes and models of fireplaces, stoves, and inserts.

  • Annual maintenance is recommended for all fireplace types. Regular inspections help catch small issues before they become costly repairs and keep your unit running safely and efficiently.

  • The National Fire Protection Association (NFPA) advises that you should have your chimney inspected once a year.

    For wood-burning fireplaces, annual cleaning is recommended at minimum. Creosote builds up with each use and is a leading cause of chimney fires if left unaddressed.

    Gas fireplaces produce less buildup but their flues and venting systems can still accumulate debris, bird nests, and blockages that affect safety and airflow.

    Pellet stoves vent through a dedicated exhaust pipe that collects ash and residue over time and should be cleaned at least once a year as well.

    Regardless of fuel type, an annual chimney or venting inspection is the best way to make sure everything is clear and your unit is operating safely.

  • Our maintenance visits typically include a full inspection of the unit, cleaning of key components, and identification of any parts that may need repair or replacement. The specifics vary depending on the type of fireplace you have.

  • Yes. Our technicians are experienced with diagnosing gas, electric, wood, and pellet units. We'll identify the issue and walk you through the repair options.

  • Some of the most common signs include visible cracks in the masonry, a damaged or missing chimney cap, water leaking into the firebox, and white staining on the exterior of the chimney (known as efflorescence). If you notice any of these, it's a good idea to schedule an inspection.

  • Yes. A deteriorating chimney can allow water into your home, lead to carbon monoxide issues, and increase the risk of fire. It's one of those things that's worth getting looked at sooner rather than later.

  • We handle masonry repair, flue cap installation, crown repair, and flashing repair, among other services. If your chimney has structural or weatherproofing issues, we can assess it and recommend the right fix.

  • Most maintenance and cleaning appointments usually take between one and two hours. Repair visits may take longer depending on what's involved. We'll give you a better estimate when you schedule.

  • You can request service through the form on our website or call us at (517) 750-0300 Monday through Friday 9am to 5pm or Saturday 8am to 12pm.

ABOUT US F.A.Q’s

  • The Grate Haus has been serving Jackson, Michigan and the surrounding area for over 20 years. We've built our reputation on quality products, reliable installations, and trustworthy service.

  • Our showroom and main location is at 2418 W. Michigan Ave., Jackson, MI 49202. We're easy to find and always happy to have you stop in.

  • We serve a large portion of mid-Michigan, including Jackson County and surrounding counties like Washtenaw, Livingston, Lenawee, Hillsdale, Ingham, Eaton, and Calhoun. Cities we commonly serve include Ann Arbor, Chelsea, Adrian, Howell, Battle Creek, and many more.

    Click here to visit our service area page.

  • Yes. We handle everything from sales and installation to maintenance, repair, and chimney services. If it has to do with a fireplace, stove, or chimney, we can help.

  • Absolutely. If we sell it, we install it. Our installation team handles every job with the same attention to detail we bring to everything else.

  • Yes. Our team is experienced with gas, wood-burning, electric, and pellet fireplaces, as well as stoves and inserts of all makes and models.

  • Yes. The Grate Haus is a BBB-accredited business. You can view our profile and customer reviews on the BBB website.

  • Yes. Free estimates are available for both products and services. Request one through our website or call us at (517) 750-0300

  • We're open Monday through Friday from 9am to 5pm and Saturday from 8am to 12pm.

  • You can reach us by phone at (517) 750-0300, through the contact form on our website, or by stopping into the showroom at 2418 W. Michigan Ave. in Jackson, MI.