Privacy Policy

The Grate Haus Privacy Policy

This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use:

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name (“Personal Information”).

Log Data:

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. In addition, we may use third-party services such as Google Analytics that collect, monitor, and analyze this data.

Communications:

We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information relevant to our business. This may include email newsletters and similar forms of communication.

Verbal Opt-In:

The Grate Haus may collect verbal opt-ins from customers who wish to receive SMS messages. This opt-in may occur in person at our physical location or during a phone call. When a customer is registered for the first time, they may be asked to provide a phone number and will be offered the option to receive SMS notifications, including billing alerts, appointment reminders, dispatch notifications, and job completion surveys.

Customers will be verbally informed that “Message and data rates may apply,” “Message frequency may vary,” and that they can “text HELP for support or more information and STOP to unsubscribe at any time.” No further messages will be sent upon unsubscribing. Your information will never be shared with third parties.

By submitting our contact form or signing up for texts, you consent to receive SMS messages from The Grate Haus at the number provided, including messages sent via auto-dialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency may vary. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help.

Cookies:

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security:

The security of your Personal Information is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes to This Privacy Policy:

This Privacy Policy is effective as of 01.01.2024 and will remain in effect except with respect to any changes in its provisions in the future, which will become effective immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time, and you should check this page periodically. Your continued use of the Service after we post any modifications will constitute your acknowledgment of the changes and your consent to abide by the updated Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided or by placing a prominent notice on our website.

Contact Us:
If you have any questions about this Privacy Policy, please contact us.